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Orders Only:
1-866-736-0804
M-F • 9am -
5pm
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Customer Service, Questions
& All Other Inquiries:
718-227-3647
M-F • 9am - 5pm
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Order
Policies
Prior to placing an order, we ask that
read and agree to the following Terms and
Conditions, known as the Order Policies.
By placing an order with us either on
website or by phone, you are making a
fortified statement of agreement to all
Terms and Conditions herein and
hyperlinked to, which will be legally
binding. If you do not agree with any
portion of the Terms and Conditions as
posted herein or hyperlinked to, we ask
that you do not place an order with
us.
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1.
Order
Information
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Prior to placing your order,
please be sure to read the
following:
How To Place An
Order - We accept online
orders through our online
ecommerce order system 24
hours a day, 365 days a year.
We also accept credit card
orders over the phone via our
Toll Free Order Line:
1-866-736-0804. We accept
credit card phone orders
Monday - Friday, 8am - 4pm
EST. Under no circumstances
will we accept Money Order,
Certified or Bank Check
payment optioned orders over
the phone. These types of
orders MUST be placed online
on our automated order system,
where you can select the
appropriate payment method.
For more information about our
the payment methods available,
please [ click
here ].
Pre-Sale
Communications - We'd love
to hear from you if you have
pre-sale question or concerns.
Please feel free to call our
customer service line Monday -
Friday, 8am - 4pm EST for
further assistance. If you are
ready to place an order,
simply do so by clicking on
the Add to Order button on the
item's description page, which
will enter that item into our
automated online shopping cart
system, or simply give us a
call Toll Free
1-866-736-0804.
Your Order Number -
When placing an order online,
upon completion you will be
transfered to a confirmation
page that will have the order
number in large bold type.
Please make note of this order
number, or better yet, print
out the computer screen as
instructed. You will also
receive several confirmation
emails that will also include
your order number. Please
print these emails and save
them as back ups in a seure
location on your computer.
Your order number is the key
piece of information we need
to know who you are and what
you ordered. Without the order
number we are limited to
information we can look up on
our system, especially if your
order was placed prior to Jan.
10th , 2004. If your orders
were placed prior to 01/10/04
we have absolutely no way of
looking up any of your
information without a valid
order number, so when placing
the order, please take the
appropriate actions to reserve
the information.
Post-Sale
Communications - Even
after you placed your order,
we'd still love to hear from
you if you have post-sale
question or problem with your
order. Please feel free to
call our customer service line
Monday - Friday, 8am - 4pm EST
for further assistance. Please
have your valid order number
handy as we can only look up
orders with this order
number.
Post-Sale
Communications - Even
after you placed your order,
we'd still love to hear from
you if you have post-sale
question or problem with your
order. Please feel free to
call our customer service line
Monday - Friday, 8am - 4pm EST
for further assistance. Please
have your valid order number
handy as we can only look up
orders with this order
number.
Lost Order Numbers
(Credit Card Payments) -
So you lost your order number
huh? That's okay, we're all
human. But unfortunately we
dont have a way of looking up
your order without the order
number, and we dont have a way
to look up your order number
on our system, however, we can
direct you how to look up the
order number yourself. If you
placed your order on our
website, using a credit card,
simply go to the payment
processor's website (either
Paypal or 2-Checkout) look up
the transaction and in the
transaction details you will
see your order number. You may
also want to check your emails
as we send a variety of emails
that include the order number
as well as the payment
processor sending you a
confirmation email too.
Lost Order Numbers
(Money Order Payments) -
So you lost your order number
huh? That's okay, we're all
human. But unfortunately we
dont have a way of looking up
your order without the order
number, and we dont have a way
to look up your order number
on our system, however, we can
direct you how to look up the
order number yourself. If you
followed the directions in
sending us payment, you
included the order number on
your mail-in payment. You
should have a copy of this
payment, or receipt for your
records. You may also want to
check your emails as we send a
variety of emails that include
the order number as well as
the payment processor sending
you a confirmation email
too.
Dispute Resolutions
- In the event a problem does
arrise, we will do our best to
resolve the issue at hand,
providing you provide a valid
order number so we can track
and confirm all aspects of
your order, including payment,
credits, shipping, returns and
pre-orders. Without an order
number we can not confirm
payments or shipments. As for
resoultions regarding damaged,
non-working or defective
merchandise, please review our
Return
Policies.
We reserve the right to cancel
or refuse any order for any
reason.
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2.
Merchandise
Information
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Prior to placing your order,
please be sure to read all
information available for the
product(s) your interested in.
make note of any products that
are either pre-orderable or
in-stock. Also note sizing
details.
In-Stock
Merchandise - We make
every effort to ship in-stock
merchandise in 1-3 business
days. From time to time we
encounter problems that
interfear with our ability to
ship within that time frame.
If this is the case we will
notify the customer and
provide an estimated ship
date. We do-not guarantee
shipping dates unless the
customer selects and pay for
the optional Rush Shipping
Service. Please view or
Shipping
Policies page for more
details and information on
shipping policies.
Pre-Order
Merchandise - In most
cases we offer customers the
ability to pre-order
merchandise that is not yet in
stock, and is on its way from
the orient. The benefit of
pre-ordering is that you will
get the pre-order sale pricing
and be one of the first to
receive the merchandise when
they arrive. Once the
merchandise is arrived in our
warehouses, we process all
pre-order shipments first.
Pre-order merchandise is
shiped in the order that the
consumer's orders are
received. Please view or
Shipping
policies page for more
details and information on
shipping policies for
pre-ordered merchandise. All
pre-orders must be placed
online on our automated order
system (no phone orders) and
pre-paid in advance at time of
ordering. We do not reserve or
pre-order merchandise at
pre-order sale pricing without
being paid in full.
Out Of Stock
Merchandise - Very often
we sell out of merchandise. If
the item is sold out and not
available for pre-orders, then
more then likely the item will
be back in stock closer to
it's respective holiday. So if
you are looking for an
inflatable Christmas Snoopy in
Feb. and it is out of stock,
you want to check back closer
to christmas. The best thing
to do is book mark the item's
description page and check
back from time to time to see
if they are back in-stock or
available for pre-order.
Please refrain from sending us
emails in regards to when we
will get a specific design in
stock. To take a look at our
Availability Schedule for more
information as to when we
receive holiday related
merchandise.
Merchandise Pricing
- Most of our merchandise is
priced at the suggested retail
price. From time to tiime we
do offer specials or clearance
pricing. These prices are
posted on our website. We will
not adjust pricing for any
reason. Once a sale is made at
a price, and the order has
shipped, we will not adjust
the price if the item goes on
sale, just as we would not
expect you to pay more if the
price is raised. We reserve
the right to change pricing as
we see fit. Price
increase/decrease is based on
the product availability and
product demand.
Retired Merchandise
- From time to time a product
may be retired and no longer
produced by the manufacturer.
These items are considered
collectables and considered
such.
Sales / Coupons /
Discounts - From time to
time we run sales, closeouts,
clearance and special offers
or provide re-order coupons.
Customers taking advantages of
these discounts MUST place
their orders online on our
automated order system. Orders
place by phone will not
qualify for discounts or sale
pricing.
If you see merchandise on our
website we suggest you order it
right away and do not hesitate.
You may just come back and find
that it is sold out or that the
prices raised.
We reserve the right to cancel
or refuse any order for any
reason.
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3.
Payment
Information
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We accept the following forms
of payment payable in US Dollars
only. Please review our Payment
Information
All Major Credit
Cards - All payments made
by credit card must be from
those customers with a regular
street billing address. We
will not accept orders from
P.O. Box billing address. As
per our payment processing
provider policies, we must
ship to the credit card
billing address. We ship UPS,
therefor we can not ship to a
P.O. Box Address. Please view
or Shipping
Policies page for more
details and information on
shipping policies.
Paypal Instant Payment
Transfer - All payments
made by Paypal.com must be
from those customers with a
confirmed street address. We
will not accept orders from
non-confirmed addresses or
those containing a P.O. Box
address. As per Paypal's
policies, we must ship to the
confirmed address. We ship
UPS, therefor we can not ship
to a P.O. Box Address. Please
view or Shipping
Policies page for more
details and information on
shipping policies.
Personal or Business
Checks Online - We accept
all US Personal and/or
Business Checks made payable
in US Dollars only. We use a
3rd party payment provider to
perform verification and
cashing of funds via a Secured
Online Gateway. Bounced checks
will are subject to a $50 fee
and possible criminal
actions.
US Postal Money
Orders -
Customer's
paying by US Postal Money
Orders are entitled to a 5%
Rebate. Shipping fees
are not included in this
rebate. To find out more about
how to make payment and for
imformation about the rebate
and how to claim it, be sure
to read your Payment
Instructions email and follow
the directions. Please remeber
to include your order number
on your payment, otherwise
your payment will not be
processed and the money order
will be destroyed and
discarded. We will not be
laible for any costs resulting
from non-cashed, stop payments
or lost or destroyed money
orders.
Money Orders - We
accept all US Money Orders
made payable in US Dollars
only. To find out more about
how to make payment be sure to
read your Payment Instructions
email and follow the
directions. Please remeber to
include your order number on
your payment, otherwise your
payment will not be processed
and the money order will be
destroyed and discarded. We
will not be laible for any
costs resulting from
non-cashed, stop payments or
lost or destroyed money
orders.
Certified or Bank
Checks - We accept all
Certified & US Bank Checks
made payable in US Dollars
only. To find out more about
how to make payment be sure to
read your Payment Instructions
email and follow the
directions. Please remeber to
include your order number on
your payment, otherwise your
payment will not be processed
and the check will be
destroyed and discarded. We
will not be laible for any
costs resulting from
non-cashed, stop payments or
lost or destroyed check
payments.
Yes, you can call us with your
Visa Mastercard or American
Express payment. However we will
ask you for the Credit Card
billing address, and we will
confirm it and ship to that
confirmed address only. A
$2.95 Order Processing Fee will
be applied to all phone
orders.
All orders must be paid in
full at time of placing order,
including pre-orders.
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4.
Shipping
Information
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We ship
to the Continental United States
only. This means we cannot
and will not ship to Alaska,
Hawaii, U.S. protectorates and
territories, or APO/FPO
addresses. Please see our
Shipping
Policies for more
information.
Inflatables are heavy, They
average between 10 - 20 pounds
for the 6' - 8' ones and 25-40
pounds for the 10' - 13' ones.
Inflatables ship via UPS in
either their retail packaging, in
in reshipper packaging. Cases of
4 shipped in a brown box and
weigh between 55 - 85 pounds.
All orders are shipped to the
buyers "confirmed or billing
address" as provided by PayPal or
credit card bank. We will ship to
alternate addresses for those of
you paying by Money Order. No
exceptions!
All items are shipped Insured
if requested and Trackable as a
default at no extra charge. All
items are shipped via UPS...
therefor can not shp to a P.O.
Box address. Please see our
Shipping
Policies for more
information.
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5.
Order
Cancellations
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Yes, you can cancel your order
at any time prior to the order or
merchandise being shipped without
penalty or cost. To cancel an
order, have your order number
available and contact our
Customer Support Center at
1-718-227-3647 or send us a
notice on our Contact
Us page and we will be
happy to assist you.
If you decide to cancel an
order after the order or
merchandise has shipped... Please
await the arrival of the item.
When you receive the item contact
our Customer Support Center at
1-718-227-3647 or send us a
notice on our Contact
Us page and we will be
happy to assist you. You will be
able to cancel the order and we
will refund in full less any
credit card or paypal transaction
fees and any shipping fees that
may have been incurred, plus a
$5.95 order cancellation
processing fee.
Do not just refuse shipment.
Refused or undeliverable
shipments will be subject to a
restocking fee of 25%, plus
applicable shipping charges both
ways and processing fees will
apply.
Any stopped payments will be
seen as internet fraud, and we
will prosecute to the full extend
of the law.
After the item is delivered,
it is then considered as "Final
Sale".
If you need to return an item
be it cancelled or otherwise,
please review our Return
Policy for detailed
information on how to do so.
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6.
Product Returns
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Please review our Return
Policy for detailed
information on how to return
merchandise. If you need further
assistance, please be sure to
contact our Customer Support
Center at 1-718-227-3647 or send
us a notice on our Contact
Us page and we will be
happy to assist you.
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7.
Disclaimers
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- Not responsible for
typographical errors.
- Actual merchandise items
may vary slightly from photos
shown.
- First come with money,
first served.
- We reserve the right to
refuse or cancel any order for
any reason and refund any
payments made.
- By placing an order with
us either on website or by
phone, you are making a
fortified statement of
agreement to all Terms and
Conditions herein and
hyperlinked to, which will be
legally binding. If you do not
agree with any portion of the
Terms and Conditions as posted
herein or hyperlinked to, we
ask that you do not place an
order with us.
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Still
Need
Help?
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Via
the
Web:
Contact
Us
Page
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To
Order:
1-866-736-0804
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Other
Inquiries:
1-718-227-3647
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Fax:
1-718-227-9622
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