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Orders Only:
1-866-736-0804
M-F • 9am -
5pm
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Customer Service, Questions
& All Other Inquiries:
718-227-3647
M-F • 9am - 5pm
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Return
Policies
Prior to returning merchandise, we ask
that read and agree to the following Terms
and Conditions, known as the Return
Policies, part of the Order
Policies. By placing an order with
us either on website or by phone, you are
making a fortified statement of agreement
to all Terms and Conditions herein and
hyperlinked to, which will be legally
binding. If you do not agree with any
portion of the Terms and Conditions as
posted herein or hyperlinked to, we ask
that you do not place an order with
us.
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1.
Warranties
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Product warranties are limited
to those provided by the product
manufacturer. BuyInflatables.com
or it's parant companies make no
other warranties of any kind,
express or implied, including any
Warranty of merchantability or
fitness for a particular purpose.
BuyInflatables.com or it's parent
companies shall have no liability
to customer or any other person
or entity with respect to any
liability, loss or damage arising
out of or connected with the
merchandise including, but not
limited to, any claim for
incidental or consequential
damages, regardless of any
warranty included with the
merchandise. Please refer to
manufacturer's warranty included
with the merchandise to determine
the remedies available in the
event of a defect in materials or
workmanship.
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2.
Defect in Materials or
Workmanship
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All items are pre-tested by
the manufacturer prior to
packaging. Upon receipt, we
suggest you immediately open the
merchandise and make sure it is
in working order. In the event
you do receive a defective item,
you will need to make a claim
within 48 hours of receipt.
Please contact our Customer
Support Center at 1-718-227-3647
or send us a notice on our
Contact
Us page and we will be
happy to assist you. We will
provide you with a Return
Merchandise Authorization Number
(RMA Number) so you can return
the item for a replacement.
For all claims beyond the
initial 48 hours, please refer to
manufacturer's warranty included
with the merchandise to determine
the remedies available in such
event of a defect in materials or
workmanship. In the documentation
included with the merchandise,
you will find a Toll Free number
that you can call in the event
there is a problem.
Please note, it is the
customer's responsibility to pay
for the shipping of the returned
item back to us in the event a
return and replacement is
requested. We will cover the cost
of shipping out the
replacement.
Be assured that you obtain a
RMA number prior to sending us a
return as we will not accept any
returns without a RMA Number.
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3.
Damaged
Shipments
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We suggest that all orders are
shipped insured. It is your
responsibility to select and pay
for insurance during the check
out process. Insurance will cover
you from loss or damage as a
result of shipping.
All items are pre-tested prior
to packaging. We take great care
to ensure your orders are well
packed to prevent damage in
transit, however sometimes damage
does occur. If a product arrives
damaged please notify the UPS
driver and have them make a
notation of the damage on the
delivery receipt. You should then
contact UPS at 1-800-PICK-UPS and
file an insurance claim. if you
paid for insurance. Just so you
know, all cartons and packing
materials must be saved for
inspection by the UPS
Inspector.
If you should select not to
insure your shipment,
BuyInflatables.com or it's parent
companies nor UPS shall have no
liability to customer for lost or
damaged shipments. So we suggest
that you insure your order. Even
if your thinking you never had a
problem... there's always a
possibility of a problem. Nothing
is guaranteed.
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4.
Order
Cancellations
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Yes, you can cancel your order
at any time prior to the order or
merchandise being shipped without
penalty or cost. To cancel an
order, have your order number
available and contact our
Customer Support Center at
1-718-227-3647 or send us a
notice on our Contact
Us page and we will be
happy to assist you.
If you decide to cancel an
order after the order or
merchandise has shipped... Please
await the arrival of the item.
When you receive the item contact
our Customer Support Center at
1-718-227-3647 or send us a
notice on our Contact
Us page and we will be
happy to assist you. All
cancellation requests must be
done on the same day the item(s)
are received. NO EXCEPTIONS. You
will be able to cancel the order
and we will refund in full less
any credit card or paypal
transaction fees and any shipping
fees that may have been incurred,
plus a $5.95 order cancellation
processing fee. All returned
merchandise must be unopened.
If you decide to cancel, and
the item has shipped... do not
just refuse shipment. Refused or
undeliverable shipments will be
subject to a restocking fee of
25%, plus applicable shipping
charges both ways and processing
fees will apply. If you decide to
stop payment we will consider it
as internet fraud, and we will
prosecute to the full extend of
the law. The customer is
responsible for all shipping cost
to and from our warehouse and
restocking fees.
After the item is delivered,
it is then considered as "Final
Sale" unless the item is
defective, in which case you must
make a claim within 48 hours from
time of receipt. After 48 hours
or after the holiday the item was
purchased for, we will accept a
return or cancellation at our
sole descretion. All acceptable
returns will be subject to any
payment fees, swhipping fees and
a 25% restocking fee.
If you need to return an item
for any reason, contact our
Customer Support Center at
1-718-227-3647 or send us a
notice on our Contact
Us page and we will be
happy to assist you.
Be assured that you obtain a
RMA number prior to sending us a
return as we will not accept any
returns without a RMA Number.
We are not in the business of
shipping merchandise so you can
look at it and return it. If you
dont want it... dont order
it.
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5.
Product Returns
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Prior to returning an item,
please read all the policies
above and then contact our
Customer Support Center if
necessary at 1-718-227-3647 or
send us a notice on our Contact
Us page and we will be
happy to assist you. if your
return is authorized, you will be
provided with a Return
Merchandise Authorization Number
(RMA Number). After you receive
the RMA Number please follow
these instructions:
- Write us a short note
describing the problem and
include the letter with the
merchandise.
- Re-package the merchandise
to be returned in a cardboard
box if applicable.
- Seal the package securely
for shipping
- Write your RMA Number in
large type on the outside of
the package.
- Ship the item to us at
the address below via UPS
ONLY.
- You will be required to
insure the shipment as
well.
- Make note of tracking
information for future
reference.
Please send your returns
to:
RETURNS
RMA # (Your RMA Number Here)
NYC MERCHANDISE
115 INDUSTRIAL LOOP
STATEN ISLAND, NY 10309
Again, be assured that you
obtain a RMA number prior to
sending us a return as we will
not accept any returns without a
RMA Number. Be assure to ship UPS
- United Parcel Service, as we
will not accept any other
shipments. Be assured to follow
the directions above. If the
packages are not addressed as
above, UPS will not deliver
it.
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6.
Disclaimers
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- All
returns are subject to
pre-approval.
- We
will not accept a return
without an RMA
Number.
- We
will not accept a return by
any other shipping carrier
other then
UPS.
- It
is the customer's responsiblty
to pay for the returned
merchandise.
- We
will cover the cost of
shipping out a
replacement.
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Still
Need
Help?
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Via
the
Web:
Contact
Us
Page
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To
Order:
1-866-736-0804
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Other
Inquiries:
1-718-227-3647
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Fax:
1-718-227-9622
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