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Orders Only:
1-866-736-0804
M-F • 9am -
5pm
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Customer Service, Questions
& All Other Inquiries:
718-227-3647
M-F • 9am - 5pm
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Shipping
Policies
Prior to placing an order, we ask that
read and agree to the following Terms and
Conditions, known as the Shipping
Policies, part of our Order
Policies. By placing an order with
us either on website or by phone, you are
making a fortified statement of agreement
to all Terms and Conditions herein and
hyperlinked to, which will be legally
binding. If you do not agree with any
portion of the Terms and Conditions as
posted herein or hyperlinked to, we ask
that you do not place an order with
us.
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1.
Where do you ship and
where do you not ship?
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We ship
to the Continental United States
only. This means we cannot
and will not ship to Alaska,
Hawaii, U.S. protectorates and
territories, or APO/FPO addresse
under any circumstance. Our
shipping process is automated and
shipping outside of the
Continental US or to the above
areas could not be done in an
automated fashio, thus making it
difficult to ship to these
areas.
Please note, we ship via
United Parcel Service (UPS)
Ground Service. UPS does not ship
to PO Box Addresses, so we can
not ship to a PO Box Address. If
paying by credit card or any
other electronic payment format,
including Paypal or Online Check
Processing, we are forced to ship
to the confirmed billing address.
This address can not be a PO Box
address. We will not ship to an
alternate address for electronic
payment orders. The order MUST
ship to the confirmed billing
address. NO EXCEPTIONS.
If your billing address is a
PO Box address, but you need to
have the merchandise shipped to
your street address, the order
must be placed as a Money Order
Payment order. We can then ship
to any address you desire.
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2.
Can you ship my order
to another adress as a
gift?
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Yes, we can only ship to
alternate addresses if payment is
made by Money Order or Certified
/ Bank Check. If your paying by
credit card or any other form of
electronic payment, including
Paypal or Online Check
Processing, we are forced to ship
to the confirmed billing address.
This address can not be a PO Box
address. We will not ship to an
alternate address for electronic
payment orders. The order MUST
ship to the confirmed billing
address. NO EXCEPTIONS.
So if you need to ship it as a
gift... you will need to select
Money Order or Certified / Bank
Check as your payment method
during check out.
Any requests for shipping to
an alternate address with credit
card or electronic payments will
be ignored and we will ship to
the confirmed billing
address.
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3.
How will you ship my
merchandise?
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Generally, retail orders are
delivered by the United Parcel
Service ( UPS ) Ground Service.
Gemmy Inflatables are heavy, They
average between 10 - 20 pounds
for the 6' - 8' inflatables and
20-40 pounds for the 10' - 13'
inflatables. Inflatables ship via
UPS in either their retail
packaging, in in reshipper
packaging. Cases of 4 shipped in
a brown box and weigh between 55
- 85 pounds.
All orders are shipped to the
buyers "confirmed or billing
address" as provided by PayPal or
credit card bank. We will ship to
alternate addresses for those of
you paying by Money Order. No
exceptions!
All items are shipped Insured
if requested and Trackable as a
default at no extra charge.
Again, all items are shipped
via UPS... therefor we can not
shp to a P.O. Box address.
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4.
When can I expect to
receive my merchandise?
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We make every effort to ship
in-stock merchandise in 1-3
business days. You can see if
your item has shipped by checking
the status of your order. You can
do this by clicking
here.
Delivery time averages 1 to 7
business days once your
merchandise leaves our facility.
If you provide a valid email
address when ordering, a
notification will be sent
directly from UPS when the
shipment occurs. The email will
include a tracking number or
tracking numbers for multiple
shipments and a link to the
carrier's website where you can
track the progress of your
shipment online.
Pre-orders ship as posted on
our website. These noted shipping
windows are estimates. We suggest
that you check our website
periodically for updates as
receiving and shipping dates are
not guaranteed and may change.
Also if you pre-order merchandise
and move prior to our shipping,
please notify us in writing of
this change of address. Please
send all notifications by
certified mail so you know it has
been received. We will not be
held liable for mis-shipped
merchandise.
Once the item leaves our
warehouse, we are no longer
responsible for shipping of the
merchandise. If you experience a
problem with your shipment, you
will need to contact UPS. We do
not control UPS or their ability
or inability to ship a package.
Once the item leaves our facility
we have no control over it therefor we provide no guarantees of delivery dates.
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5.
Do you offer express
shipping services?
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We make every effort to ship
in-stock merchandise in 1-3
business days. Generally, retail
orders are delivered by the
United Parcel Service ( UPS )
Ground Service. We do offer
express shipping at an additional
cost. We offer UPS Ground, UPS 3-Day, UPS 2-Day and UPS Next Day Services. Prices vary depending on weight, location and service requested.
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6.
How much do you charge
for shipping?
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Shipping is charged per
inflatable as most inflatables
are shipped individually or in an
over-sized case of four. Shipping
rates range depending on the size
and weight of the inflatable.
Shipping fees are shown during
the check out process prior to
your confirming the order and
providing payment. on Average
shipping costs are between $13 -
$15.
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Still
Need
Help?
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Via
the
Web:
Contact
Us
Page
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To
Order:
1-866-736-0804
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Other
Inquiries:
1-718-227-3647
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Fax:
1-718-227-9622
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